Privacy Policy

1. What We Collect

We collect information you provide directly:

• Email address and password (for your account)
• Video clips and files you upload
• Metadata you create or edit
• Your marketing email choice, its date, source, and the consent wording and version shown to you

We also collect account, transaction, device and usage information, including page views, feature activity, technical identifiers and campaign or referral information, to operate and improve the service and measure marketing performance. Cookies and browser storage support authentication, requested workflows, analytics, session replay and attribution. The providers and purposes are described below.

2. How We Use Your Data

• To provide the ClipMeta service
• To generate AI metadata from your uploaded clips
• To communicate with you about your account
• To improve the service

Optional marketing emails

You can choose to receive occasional ClipMeta product updates, tips, and offers by selecting "Yes, email me" during signup. This choice is separate from accepting our terms and this policy. Selecting "Not now" or making no selection does not subscribe you and does not prevent you from creating or using an account. Changes to this policy do not subscribe existing users.

You can withdraw your choice using the unsubscribe link in a marketing email or by contacting [email protected]. Necessary account, security, billing, and support messages are separate from marketing preferences.

We use Resend to deliver emails and record delivery, bounces, spam complaints, unsubscribe requests, and, where enabled, opens and link clicks. Campaign links can connect visits, signups, and purchases on ClipMeta to the email campaign. These records help us measure email performance and prevent unwanted messages. Email privacy tools and automated scanners can affect open and click measurements.

3. Your Uploaded Content

Your video clips are stored securely in Cloudflare R2 cloud storage and used only to provide the ClipMeta service. We do not harvest uploaded footage, sell or license clips, use customer uploads as training data for AI models, or share clips with third parties for dataset building, model training, resale, or licensing.

To generate metadata, ClipMeta may send selected frames from your video to OpenAI through their API. OpenAI does not use API customer content to train their models by default under their API terms. OpenAI may retain inputs and outputs for abuse monitoring or other API processing under its API data policy.

Source video files are stored only as needed for the ClipMeta workflow, such as reviewing, regenerating metadata, exporting, or transferring files. The active Cloudflare R2 lifecycle removes source uploads after 21 days. Completing or deleting a project can remove them earlier. Generated metadata and thumbnails can remain available in your account.

Access to customer source files is restricted to authorized administrative tools. When an administrator requests a source-file preview, ClipMeta records the administrator, object, purpose, and access time before issuing a temporary signed link.

4. Data Sharing

We use the providers listed below to deliver the service and measure usage, campaigns and referrals. We do not sell or license your uploaded footage. Advertising-related disclosures may be treated as a sale or sharing of personal information under applicable privacy laws.

• Supabase -- database and authentication
• Stripe. Payment processing, subscriptions, billing and related account and transaction records.
• Resend. Email delivery, inbound replies, and email performance reporting.
• Cloudflare R2 -- file storage
• OpenAI -- AI metadata generation from video frames
• Vercel -- application hosting, analytics, and performance monitoring (Vercel Analytics and Speed Insights)
• Microsoft Clarity. Heatmaps, usage events and session replay to understand how people use the site. For signed-in users, account-derived identifiers and account-plan tags can link recordings and activity to the same account. These identifiers are pseudonymous, meaning they replace direct identifying details but still allow sessions to be linked. Recording visibility depends on Clarity's masking configuration. See Clarity's terms and Microsoft's privacy statement.
• Meta Conversions API -- paid advertising measurement. ClipMeta sends confirmed account registrations attributed to Meta ads and first paid subscription purchases with hashed matching identifiers. Registration measurement respects saved opt-outs and browser Global Privacy Control or Do Not Track signals. We do not send uploaded footage or generated metadata. See Meta's privacy policy.
• Reddit Pixel -- conversion tracking for paid advertising. See Reddit's privacy policy.
• Google Ads -- conversion tracking for paid advertising. See Google's privacy policy.
• Google Analytics. Website and feature usage measurement.
• Endorsely. Affiliate attribution and referral reporting, including referral identifiers and email addresses for referred signups where configured.
• Marketplaces you select. When you request a transfer, ClipMeta sends the selected files or metadata and uses the destination credentials you provide to complete that transfer. The receiving marketplace handles the information under its own terms and privacy policy.

ClipMeta for Blackbox Chrome Extension

The extension connects your ClipMeta account to the Blackbox editor so you can generate, review and explicitly fill metadata. It does not read your other browsing activity, Blackbox password or cookies. Only process footage and context you have permission to use.

When you choose Capture and generate, the extension sends four sampled JPEG preview images, the clip identifier and filename, available preview information, your metadata settings and any shoot notes, confirmed location or mandatory keywords you provide to ClipMeta. ClipMeta sends the generation inputs to OpenAI to produce the requested metadata. The original full video is not uploaded through the extension. Additional images in the scrolling animation stay local and are not additional AI inputs. Local capture-only actions do not upload preview images.

Your account identifier and email identify the connected account. Scoped access and refresh credentials are kept in trusted extension-local storage; the server stores hashed scoped credentials. ClipMeta stores settings, generation results and history, job status, allowance usage and operational timings to provide the service, enforce limits and investigate reliability or security problems. Launcher position, recovery state and account-scoped secondary-category preferences may also be kept locally.

Uploaded extension preview images become eligible for automated cleanup after at least 24 hours, once their expiry and active-processing conditions allow removal. Cleanup is not a promise of deletion at exactly 24 hours. Generated metadata, history and account usage records follow the retention and deletion policy below. Disconnecting revokes the extension connection but does not erase server-side generation history.

Extension data is used for the requested metadata workflow, account usage accounting, security and reliability, not advertising or general browsing surveillance. Generations use your normal ClipMeta allowance and applicable purchased credits. The extension does not automatically save or submit anything to Blackbox. Filling requires your action, and Blackbox Save and Submit remain manual.

The processors listed above provide authentication, storage, hosting and AI generation. OpenAI does not train on API content by default unless a customer opts in. OpenAI may retain inputs and outputs for abuse monitoring or other API processing under its API data policy. ClipMeta does not promise zero provider retention. Contact [email protected] to request access, correction or deletion of extension data.

5. Data Retention

We retain account data, generated metadata, and thumbnails for as long as your account is active or as needed to provide the service. Source video uploads are removed after 21 days by the active storage lifecycle, or earlier when a project is completed or deleted. You can request account deletion from account settings or contact us for help. Deletion requests are reviewed and processed; submitting a request does not immediately erase your account. Completed account deletion removes the account and associated ClipMeta records subject to limited legal, security, billing, and backup retention requirements. Stored extension preview images remain subject to the automated cleanup conditions described above.

6. Security

We use industry-standard security practices including encrypted storage, row-level security on our database, and secure authentication. No system is perfectly secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at [email protected] to exercise these rights.

8. Contact

Questions about this policy? Email us at [email protected].